Companies in Europe need more than a modern-looking product. They need a reliable commercial system that supports sales, service and daily operations. We approach crm for e-commerce as a scalable business tool.
Business goals and strategy
We begin with business goals, audience, competitors and commercial user journeys. For crm for e-commerce, we define the MVP, priorities, timeline, ownership and measurable outcomes.
- Discovery and documented scope
- MVP and growth roadmap
- Budget and timeline estimate
Structure, UX and content
We design clear information architecture, mobile journeys, useful forms, trust signals and content that answers customer questions before contact.
- Responsive UX
- Reusable design system
- Conversion-focused content
Development and integrations
We build a responsive interface, administration, roles and integrations with CRM, payments, analytics, email, Telegram and relevant business systems.
- Maintainable codebase
- Roles and administration
- API and business integrations
Quality, security and launch
Before launch we test speed, responsiveness, forms, permissions, backups, metadata, structured data and critical business flows.
- Functional testing
- Baseline security review
- Launch documentation
SEO, analytics and growth
After launch we configure analytics, search architecture, error monitoring and a growth roadmap. New modules are prioritized by their impact on revenue and operations.
- Technical SEO foundation
- Analytics events and conversions
- Post-launch support plan